Faqs

Frequently Asked Questions!

Finding the ideal insurance policy is essential for both proper coverage and grasping the details of your protection. Explore our FAQ sections to clarify any inquiries you might have. Still curious? Reach out to us on WhatsApp at +2348072659474.

MOTOR INSURANCE FAQs

What is motor insurance, and why is it required in Nigeria?
Motor insurance provides financial protection in case of vehicle-related incidents like accidents, theft, or third-party property damage. It’s mandatory under Nigerian law to have at least Third-Party Motor Insurance, which covers liability for damages or injuries you may cause to others.
What are the types of motor insurance available in Nigeria?
In Nigeria, there are three main types of motor insurance: ● Third-Party Insurance: Covers only damage or injury you cause to other people and their property. ● Third-Party, Fire, and Theft: Includes third-party coverage along with protection against theft and fire damage to your vehicle. ● Comprehensive Insurance: Covers both third-party liabilities and damages to your own vehicle, including theft, fire, and accident damages.
What factors influence motor insurance premiums in Nigeria?
Premiums are typically calculated based on: ● Vehicle value and type ● Driver’s age and driving history ● Insurance type chosen (comprehensive is usually higher than third-party) ● Location (some streets, local government or states may have higher risk rates)
How does third-party insurance differ from comprehensive insurance?
Third-party insurance only covers damages or injuries you may cause to other people or their property, whereas comprehensive insurance includes those plus damage to your own vehicle from accidents, fire, or theft.
What is a No-Claims Bonus, and how does it work in Nigeria?
A No-Claims Bonus (NCB) rewards you for each year you don’t make a claim on your policy by offering a discount or rewards on renewal premiums. The longer your claim-free period, the higher the discount.
How can I make a motor insurance claim?
To make a claim, contact your insurer immediately after an incident, report the details of the incident, provide necessary documentation (like a police report in case of theft or accident), and follow your insurer’s guidance for inspection and repair.
What is excess, and why is it charged in Nigeria?
An excess is a fixed amount you pay out-of-pocket when making a claim. It’s included to prevent small, frequent claims and helps to reduce the insurer’s risk, keeping premiums manageable for all policyholders.
Can motor insurance policies be transferred when selling a vehicle?
Typically, no. When you sell a vehicle, the new owner needs to purchase a new policy. However, your No-Claims Bonus may transfer to your new vehicle if you're buying another one.
Are stolen vehicles covered under third-party motor insurance?
No, third-party insurance does not cover the theft of your vehicle. Only third-party, fire and theft, or comprehensive policies offer theft coverage.
What happens if I drive without motor insurance in Nigeria?
Driving without at least third-party insurance is illegal in Nigeria and can lead to fines, vehicle impoundment, or even jail time.

MOTOR TRADE INSURANCE FAQs

What is motor trade insurance in Nigeria?
Motor trade insurance covers businesses and individuals involved in the motor trade industry, such as car dealerships, repair shops, and vehicle importers, against risks associated with their work. It covers vehicles in the business's care, whether being worked on, driven, or stored.
What is road risk insurance, and how does it differ from motor trade insurance?
Road risk insurance is a type of motor trade insurance that specifically covers motor traders when driving or moving vehicles on public roads. It’s suitable for traders who handle customer vehicles, test-drive cars, or need to transport vehicles for business purposes.
Who needs motor trade and road risk insurance in Nigeria?
Motor trade and road risk insurance are essential for anyone in the vehicle-related business—car dealers, mechanics, vehicle transporters, and importers—to cover risks associated with vehicle movement, storage, and handling.
What types of cover are available in motor trade and road risk insurance?
There are typically three levels of road risk cover available: ● Third-Party Only: Covers liability for damage or injury to third parties. ● Third-Party, Fire, and Theft: Includes third-party liability, plus coverage for fire and theft of vehicles in the trader's care. ● Comprehensive Cover: Covers third-party risks, fire, theft, and damages to vehicles in the trader's care.
Does road risk insurance cover personal vehicles?
No, road risk insurance only covers vehicles used for business purposes within the motor trade industry. Personal vehicles need separate personal auto insurance.
Can I drive customer vehicles without motor trade insurance in Nigeria?
No, to legally drive customer vehicles on public roads in Nigeria, motor trade insurance with road risk coverage is required. Driving customer vehicles without this insurance could result in fines and liability for damages.
What factors affect motor trade and road risk insurance premiums?
Premiums are influenced by factors such as: ● Business size and type (e.g., dealership vs. mechanic shop) ● Driver age and experience ● Number of drivers and vehicles covered ● Types of cover chosen (third-party, comprehensive, etc.)
How can I make a claim on motor trade or road risk insurance?
To make a claim, notify your insurer as soon as possible, providing details of the incident. You may need to submit documents like police reports, incident descriptions, and any evidence of damage or theft.
What is indemnity in motor trade insurance?
Indemnity is the maximum amount the insurer will pay for a claim, ensuring the business can recover from a loss without profiting from it. This covers repair, replacement, or compensation for insured vehicles within policy limits.
Is motor trade insurance required by law in Nigeria?
While not mandatory, motor trade insurance is essential for motor traders to mitigate the significant risks associated with handling and driving multiple vehicles. Road risk insurance, specifically, is needed to legally drive trade vehicles on public roads.

FLEET INSURANCE FAQs

What is fleet insurance in Nigeria?
Fleet insurance is a policy designed to cover multiple vehicles under one plan, ideal for businesses that own or operate several vehicles, such as logistics companies, rental agencies, or corporate fleets. It simplifies management and often reduces premium costs.
Who needs fleet insurance?
Fleet insurance is beneficial for any business in Nigeria that operates multiple vehicles, including delivery services, taxis, transport companies, and construction firms. It covers all vehicles under a single, comprehensive policy.
What types of cover are available under fleet insurance?
Fleet insurance policies usually offer three levels of cover: ● Third-Party Only: Covers damage or injury caused to third parties. ● Third-Party, Fire, and Theft: Adds protection for fire damage and vehicle theft. ● Comprehensive Cover: Covers third-party liability, fire, theft, and damages to the fleet vehicles themselves.
How many vehicles are needed to qualify for fleet insurance in Nigeria?
While requirements can vary by insurer, most fleet insurance policies in Nigeria require a minimum of three to five vehicles to qualify as a fleet policy.
What are the benefits of fleet insurance?
Fleet insurance offers several advantages, such as simplified management with a single renewal date, potential discounts on premiums, and flexibility to add or remove vehicles as the business grows.
Does fleet insurance cover personal use of company vehicles?
Typically, fleet insurance covers vehicles for business use. However, some policies can be tailored to include limited personal use, so it’s essential to check with the insurer for specific policy terms.
What factors influence fleet insurance premiums?
Fleet insurance premiums are determined by: ● Fleet size and vehicle types ● Driver history and age ● Level of cover selected (e.g., comprehensive or third-party) ● Claim history of the business
Can new vehicles be added to an existing fleet insurance policy?
Yes, most fleet insurance policies in Nigeria are flexible, allowing businesses to add or remove vehicles as needed, with adjustments made to the premium.
How can I make a claim on fleet insurance?
To make a claim, contact your insurer with details of the incident, including documentation such as accident reports, repair estimates, and any necessary police reports. Insurers may assign a claims handler to assist you with the process.
Is fleet insurance mandatory for businesses in Nigeria?
Fleet insurance is not legally required, but it is highly recommended for businesses with multiple vehicles. It provides essential financial protection and simplifies the management of business vehicles.

BUSINESS AND PROPERTY INSURANCE (SME) FAQs

What is SME insurance in Nigeria?
SME (Small and Medium Enterprise) insurance is a suite of insurance products tailored to meet the unique needs and risks of small and medium-sized businesses in Nigeria. It covers various aspects like property, liability, employee, and business interruption insurance.
Why do SMEs in Nigeria need insurance?
SMEs need insurance to protect against financial losses from risks like fire, theft, liability claims, and natural disasters. Insurance helps ensure business continuity and financial stability, even after unexpected events.
What types of cover are available for SMEs in Nigeria?
Common types of SME insurance in Nigeria include: ● Property Insurance: Covers damage to business premises and assets. ● Liability Insurance: Protects against claims from third parties for injury or property damage. ● Business Interruption Insurance: Covers loss of income during business downtime. ● Employee Insurance: Provides benefits for employees, such as group life or health insurance.
How much does SME insurance cost in Nigeria?
Premiums vary based on factors like the type of business, size, revenue, number of employees, and specific coverage needs. Small businesses may find basic policies affordable, while larger or higher-risk enterprises may pay more for comprehensive coverage.
Can SME insurance be customized to fit specific business needs?
Yes, most insurers offer flexible SME insurance policies that can be customized based on the risks particular to each business. For example, a retail shop may need theft coverage, while a manufacturing company may require machinery insurance.
Does SME insurance cover natural disasters?
Yes, SME insurance policies often include protection against certain natural disasters, such as fire and flooding, especially if business premises are located in high-risk areas. However, check specific policies for details, as coverage varies.
How do I make a claim on my SME insurance?
To make a claim, notify your insurer promptly with details of the incident. You may need to provide documentation like proof of loss, receipts, or damage assessments. Your insurer will guide you through the claims process, which may involve inspections or assessments.
What are the benefits of SME insurance for Nigerian businesses?
SME insurance offers financial protection, enhances credibility, and ensures business continuity. With insurance, businesses are better prepared to handle unexpected events, providing peace of mind for owners and stakeholders.
Is SME insurance mandatory for small businesses in Nigeria?
While not mandatory, some types of insurance, like employee health insurance or group life insurance, may be legally required depending on the number of employees. General business insurance is strongly recommended to mitigate risks.
How can SME insurance improve business growth and sustainability?
Insurance helps SMEs recover from setbacks, minimizing financial loss and downtime. With the right coverage, businesses can focus on growth and expansion without the fear of major, uninsured losses.

CREDIT LIFE INSURANCE FAQs

What is credit life insurance?
Credit life insurance is a policy that pays off a borrower’s loan balance if they pass away or become permanently disabled. For example, policies from companies like Leadway Assurance and AIICO cover personal and mortgage loans.
Who should consider credit life insurance in Nigeria?
Anyone with significant debt, such as personal, mortgage, or car loans, should consider it to prevent loved ones from inheriting debt. Many banks, like First Bank, offer credit life options to their loan customers.
What types of loans does credit life insurance cover?
It covers various loans, such as mortgages, car loans, and business loans. Policies from companies like Prudential Zenith and provide tailored options for different loan types.
Is credit life insurance required by Nigerian banks?
Not always, but some banks may require it, especially for larger loans. For example, Access Bank offers credit life coverage for higher-risk loans.
How much does credit life insurance cost?
Costs vary by loan amount and duration, but premiums are generally low and added to monthly payments. For instance, Leadway Assurance provides affordable monthly premiums based on loan balances.
Does it cover the entire loan balance?
Yes, it typically covers the full outstanding loan balance at the time of the insured event. Policies from AIICO are structured to pay off loans fully upon death or disability.
Can I transfer credit life insurance if I switch lenders?
Usually, it’s tied to a specific loan and lender, so transferring is rare. However, some insurers may adjust coverage if refinancing occurs with the same lender.
Are pre-existing conditions covered?
Some insurers exclude or charge more for pre-existing conditions. Prudential Zenith, for example, may evaluate health status before issuing coverage.
How does the claim process work?
The lender or family notifies the insurer, providing documents like a death certificate. The insurer pays the outstanding balance to the lender directly, as seen in policies from Heirs Insurance Plc and Leadway.
What are the main benefits?
Credit life insurance ensures loans are paid off, relieving family members of financial burdens. It's available through most Nigerian banks and insurers, such as Access Bank and AIICO.

LIABILITY INSURANCE FAQs

What is liability insurance?
Liability insurance protects businesses and individuals from claims of injury or damage they may cause to third parties. For instance, Heirs Insurance Plc and Leadway offer liability insurance tailored for businesses.
Who needs liability insurance in Nigeria?
Businesses, professionals, and anyone who may face legal claims should consider liability insurance. It’s especially relevant for sectors like construction, healthcare, and retail. AIICO’s liability plans cater to these groups.
What does liability insurance cover?
It covers legal costs, compensation for injuries, and property damage claims by third parties. For example, Custodian Insurance offers public liability policies that protect businesses from third-party claims.
Are there different types of liability insurance?
Yes, common types include public liability, product liability, and employer liability. Prudential Zenith, for example, offers both public and employer liability coverage.
Is liability insurance mandatory in Nigeria?
While not mandatory for all, some industries require it, like construction or public services. Many professionals, such as doctors, may also carry it voluntarily, with coverage options from insurers like Leadway.
What are the benefits of liability insurance?
It helps cover legal expenses and compensation, protecting the insured from major financial loss. Heirs Insurance Plc’s liability insurance helps businesses manage risks associated with public claims.
How are premiums determined?
Premiums depend on the business type, risk level, and coverage amount. For example, Custodian Insurance customizes premiums based on each client’s specific risk factors.
Can small businesses afford liability insurance?
Yes, many insurers offer flexible options for small businesses. Companies like AIICO offer tailored policies that fit the needs and budgets of small enterprises.
How does one file a liability insurance claim?
Notify the insurer, provide documentation of the incident, and share any legal notices received. Leadway Insurance assigns claims managers to guide clients through the process.
Why is liability insurance important for Nigerian businesses?
It shields businesses from costly lawsuits and builds trust with clients. Prudential Zenith’s public liability coverage, for instance, offers peace of mind for business owners facing potential claims.

TRAVEL INSURANCE FAQs

What is travel insurance?
Travel insurance covers unexpected events, like medical emergencies, trip cancellations, or lost luggage while traveling. Leadway Assurance and Heirs Insurance Plc provide comprehensive travel insurance options for Nigerians.
Why do Nigerians need travel insurance?
Travel insurance protects travelers from high costs during emergencies abroad, especially where healthcare or trip interruptions are involved. Allianz Nigeria, for example, offers affordable plans to cover these risks.
Is travel insurance required for Schengen visas?
Yes, a valid travel insurance policy is required for Schengen visa applications. Allianz and Heirs Insurance Plc offer Schengen-specific policies that meet EU requirements.
What does Schengen travel insurance cover?
Schengen travel insurance covers medical expenses, emergency evacuation, repatriation, and sometimes trip disruptions. Heirs Insurance Plc’s Schengen plan offers this essential coverage for entry.
How does worldwide travel insurance differ?
Worldwide travel insurance offers broader coverage across multiple countries, covering medical, cancellation, and personal liability. Leadway Assurance provides policies suitable for international travelers visiting various regions.
Are family travel insurance plans available?
Yes, family travel insurance covers all family members on the same trip, offering a cost-effective solution. AIICO and Allianz offer family plans for both Schengen and global travel.
What does travel insurance cover beyond medical emergencies?
It often includes trip cancellation, lost luggage, flight delays, and personal liability. Allianz’s worldwide policy provides a wide range of coverage for these situations.
How do I purchase travel insurance for a Schengen visa?
You can buy Schengen-specific travel insurance online from providers like Heirs Insurance Plc or Allianz and present the certificate with your visa application.
How do I make a travel insurance claim?
Contact your insurer with your policy details, and provide documentation, like receipts or reports, related to the incident. Heirs Insurance Plc offers online claims support for quick assistance.
Can I extend travel insurance if my trip is prolonged?
Yes, many policies allow extensions if you decide to extend your trip. Allianz and Leadway Assurance offer flexible plans that can be adjusted for additional days abroad.

HEALTH INSURANCE (HMOs) FAQs

What is an HMO in Nigeria?
An HMO (Health Maintenance Organization) is a health insurance provider that offers access to healthcare services through a network of hospitals and clinics. Examples include Hygeia HMO and Avon HMO.
What does HMO health insurance cover?
HMO plans generally cover outpatient care, hospital stays, emergency treatment, surgeries, and preventive services. Heirs Insurance Plc HMO and Leadway Health offer these core benefits.
Are family health insurance plans available through HMOs?
Yes, HMOs offer family plans that cover multiple members under one policy. Hygeia HMO provides family packages that include child and maternity care.
How much does HMO health insurance cost in Nigeria?
Costs vary by coverage level, number of dependents, and provider. Basic plans can start as low as ₦1,500 per month. Avon HMO offers affordable individual and family plans.
Can individuals buy HMO plans, or is it only for companies?
Individuals and families can purchase HMO plans directly, while companies often provide group plans as employee benefits. Leadway Health offers individual and corporate packages.
What are the benefits of HMO health insurance in Nigeria?
HMO insurance reduces out-of-pocket medical costs and provides access to quality care. Hygeia HMO’s network ensures patients get care from certified facilities across Nigeria.
How do I choose the right HMO in Nigeria?
Consider coverage, network size, cost, and customer reviews. Heirs Insurance Plc and Hygeia are popular choices with wide networks and extensive services.
Are pre-existing conditions covered by HMOs?
Some HMOs cover pre-existing conditions, while others may have waiting periods or additional costs. Avon HMO, for example, includes some coverage for chronic conditions.
How do I use my HMO health insurance?
Present your HMO membership card at a network hospital for services. The hospital will bill the HMO directly for covered treatments.
Can I switch hospitals within my HMO plan?
Yes, most HMOs allow members to switch hospitals within their network. For example, Hygeia HMO offers flexibility to select a different facility if needed.
How do I make an HMO claim in Nigeria?
Claims are typically handled by the HMO network hospital, so you don’t need to submit claims personally. Heirs Insurance Plc HMO coordinates payments directly with partner hospitals.

LIFE INSURANCE FAQs

What is life insurance?
Life insurance is a policy that pays a lump sum to beneficiaries if the insured person passes away, providing financial support. Companies like Leadway Assurance and AIICO offer various life insurance plans.
What types of life insurance are available in Nigeria?
Common types include term life, whole life, and endowment insurance. For example, Prudential Zenith offers term life, while Leadway Assurance provides both whole life and endowment policies.
What is term life insurance?
Term life insurance provides coverage for a specific period, paying out if the insured dies within that time. Leadway’s term life policy is popular for its affordable premiums.
What is whole life insurance?
Whole life insurance offers lifetime coverage with a guaranteed payout and often builds cash value over time. Heirs Insurance Plc’s whole life policy is ideal for long-term financial planning.
What is endowment life insurance?
Endowment insurance provides a payout at the end of the policy term or upon the policyholder’s death, whichever comes first. Prudential Zenith’s endowment plans help with future savings goals.
Who needs life insurance in Nigeria?
Anyone who wants to protect their family’s financial future should consider life insurance, especially breadwinners and those with dependents.
How much does life insurance cost in Nigeria?
Premiums vary by policy type, age, and coverage amount. Term life is generally more affordable, while whole life has higher premiums but adds cash value.
Can I customize my life insurance policy?
Yes, many insurers offer add-ons, or "riders," like accidental death or critical illness cover. For instance, AIICO provides riders for added protection.
How are beneficiaries paid after a claim?
Once the claim is verified, the insurer pays the beneficiaries a lump sum or instalment, depending on policy terms. Heirs Insurance Plc has a straightforward claims process to expedite payouts.
Can life insurance policies be used as savings?
Yes, whole life and endowment policies build cash value over time, which can be withdrawn or borrowed against. Leadway Assurance’s endowment policy doubles as a savings plan.
Is life insurance subject to tax in Nigeria?
In most cases, life insurance payouts are tax-free for beneficiaries, providing a tax-efficient way to transfer wealth.
How do I choose the right life insurance policy?
Consider your financial goals, dependents' needs, and budget. Term life is affordable for short-term needs, while whole life and endowment suit long-term goals.

PERSONAL ACCIDENT INSURANCE POLICY FAQs

What is personal accident insurance?
Personal accident insurance provides financial compensation for injuries or death resulting from accidents. It typically covers medical expenses, disability benefits, and death benefits. Companies like Leadway Assurance and AIICO offer such policies.
What does personal accident insurance cover?
It covers accidental death, permanent total disability, temporary total disability, and medical expenses due to accidents. Heirs Insurance Plc’s personal accident policy includes comprehensive coverage for various accident-related scenarios.
Who needs personal accident insurance in Nigeria?
Anyone, especially those involved in high-risk activities or professions, should consider personal accident insurance. This includes drivers, construction workers, and frequent travelers.
How does personal accident insurance differ from health insurance?
While health insurance covers a wide range of medical expenses, personal accident insurance specifically addresses injuries resulting from accidents, providing additional financial protection.
What are the benefits of personal accident insurance?
The primary benefits include financial support for medical treatment, income replacement during recovery, and peace of mind knowing that your family is protected in case of accidental death. AIICO’s personal accident plan is designed to cover these aspects.
How much does personal accident insurance cost in Nigeria?
Premiums vary based on the coverage amount and the insured's age and occupation. Basic plans can start as low as ₦2,000 annually, while comprehensive policies might cost more.
Can personal accident insurance be purchased as a group policy?
Yes, many insurers offer group personal accident insurance for businesses and organizations, providing coverage for employees. Companies like Leadway Assurance offer tailored group plans.
What is the claim process for personal accident insurance?
To file a claim, notify your insurer, submit a claim form, and provide relevant documents, such as medical reports and police reports (if applicable). Heirs insurance Plc has a streamlined claims process for efficiency.
Are there exclusions in personal accident insurance policies?
Yes, common exclusions include injuries from self-harm, drug abuse, and accidents occurring while engaging in dangerous activities. Always review the policy terms carefully.
How are benefits paid out under personal accident insurance?
Benefits are usually paid as a lump sum for accidental death and as monthly payments for disability, depending on the policy. Leadway Assurance facilitates quick disbursement upon claim approval.
Can I customize my personal accident insurance policy?
Yes, many insurers allow policy customization with additional coverage options, such as adding coverage for specific high-risk activities or increasing coverage limits.
Is personal accident insurance necessary if I have health insurance?
While health insurance covers general medical expenses, personal accident insurance specifically addresses the financial impact of accidents, providing extra security that can be beneficial, especially for those in high-risk occupations.

OTHER TYPE OF INSURANCE POLICIES FAQs

What is property insurance?
Property insurance protects homes and businesses against risks like fire, theft, and natural disasters. Custodian Insurance offers property insurance policies that cover residential and commercial properties.
What is business interruption insurance?
Business interruption insurance covers loss of income due to unexpected events that disrupt operations, like natural disasters. Companies like AIICO offer policies to help businesses recover lost revenue during downtime.
What is life insurance?
Life insurance pays a designated beneficiary a sum of money upon the policyholder's death. Options include term life, whole life, and endowment plans. Providers like Prudential Zenith and Leadway Assurance offer various life insurance products.
What is marine insurance?
Marine insurance covers loss or damage to ships, cargo, and shipping operations. Companies like Niger Insurance offer marine insurance policies to businesses involved in shipping and logistics.
What is liability insurance?
Liability insurance protects individuals and businesses from legal claims arising from injuries or damages they may cause to others. Companies like Prudential Zenith and AXA Mansard provide public and employer liability insurance.
What is cyber insurance?
Cyber insurance protects businesses against risks associated with cyber threats, including data breaches and hacking. Companies like Leadway Assurance offer cyber insurance policies to help mitigate these risks.
What is critical illness insurance?
Critical illness insurance pays a lump sum if the insured is diagnosed with a specified serious illness, like cancer or heart disease. Companies like AIICO offer critical illness riders that can be added to life insurance policies.
What is mortgage insurance?
Mortgage insurance protects lenders against borrower default, typically required for low down payment loans. Providers like Leadway Assurance offer mortgage protection plans to cover outstanding mortgage debts.
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